1. GENERAL PLATFORM TERMS, PILOT ROLLOUT & ACCOUNT FEES
 

By registering with, accessing, or utilizing the VOUCH digital marketplace platform, software applications, websites, operational dashboards, or related services (collectively, the "Platform"), all participating parties—including content creators, influencers, brand entities, agencies, and enterprise partners (collectively referred to as "Users")—agree to be legally bound by these Master Platform Terms of Service ("Terms").

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By clicking "I Agree," creating an account, paying any applicable onboarding fee, or otherwise accessing or using the Platform, the User acknowledges that they have read, understood, and agree to be legally bound by these Terms.

VOUCH is a Micro Enterprise registered under Udyam Registration Number UDYAM-TN-20-0228744.

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All Users operate strictly as independent contractors on a principal-to-principal basis. Nothing contained in these Terms shall be construed as creating an employer-employee relationship, partnership, agency, franchise, or joint venture between VOUCH and any User.

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Users expressly acknowledge that the Platform is currently operating under an active Pilot Testing Phase. Platform features, dashboards, analytics, payment modules, matching tools, interfaces, and related functionality may be released in stages during the Pilot Phase and may be supported through a combination of automated systems and manual operational processes. The Platform may undergo software updates, feature modifications, temporary service interruptions, maintenance, or operational adjustments.

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Certain onboarding programs, including the Founder's 10 Pilot, require a one-time, non-refundable onboarding fee of ₹1,000. Any applicable onboarding fees shall be clearly disclosed before registration.

VOUCH's GST registration is currently in process. Until an official GSTIN is issued, invoices shall be raised without GST. Following GST registration, all applicable statutory taxes shall be additionally borne by the respective User wherever legally applicable.

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Participation in the Founder's 10 Pilot or any other pilot program does not guarantee continued platform access, future commercial features, pricing, or ongoing participation. VOUCH reserves the right to modify, discontinue, suspend, or replace any pilot program or Platform feature at its sole discretion.
 

2. CAMPAIGN DISBURSEMENTS, ESCROW FACILITATION, COMMISSIONS & NON-CIRCUMVENTION
 

VOUCH acts solely as a platform administrator, campaign analytics validator, administrative intermediary, and secure payment facilitator.

Brand Users shall deposit 100% of the mutually agreed campaign budget, together with any applicable platform service fees, commissions, premium feature charges, or other agreed Platform fees, into VOUCH's designated account prior to campaign commencement.

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VOUCH shall securely hold campaign funds pending successful publication, verification, and validation of campaign deliverables in accordance with the applicable campaign brief.

Upon successful validation, Creator Users shall receive their agreed net payout within three (3) to five (5) business days.

In the event of any dispute concerning campaign deliverables, VOUCH shall conduct an internal review based upon:

• the campaign brief;

• agreed deliverables;

• creator submissions;

• campaign analytics;

• platform records; and

• supporting evidence provided by the parties.

Following such review, VOUCH may determine, in its sole administrative discretion, whether campaign funds shall be released, partially released, withheld, or refunded.

Any applicable platform commissions, service fees, premium feature fees, or other agreed deductions shall be deducted prior to Creator payout.

Creator Users remain solely responsible for all applicable Income Tax, GST, and other statutory tax obligations arising from payouts received through the Platform unless VOUCH is legally required to deduct taxes at source.

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To preserve marketplace integrity, Users shall not directly or indirectly solicit, negotiate, accept, execute, or facilitate marketing campaigns outside the VOUCH Platform with any User introduced through the Platform.

This non-circumvention obligation shall remain effective throughout Platform usage and for twelve (12) months following account termination.

Any direct circumvention shall result in liquidated damages equal to twenty-five percent (25%) of the total bypassed campaign budget, representing a genuine pre-estimate of VOUCH's loss.
 

3. INTELLECTUAL PROPERTY, CONTENT LICENSING, DISCLAIMER OF ROI & PILOT ATTRIBUTION
 

All Platform software, application layouts, matching systems, dashboards, algorithms, source code, operational workflows, trademarks, branding, designs, databases, documentation, and proprietary technology remain the exclusive intellectual property of VOUCH.

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Creator Users retain ownership of all original content created during campaigns.

Upon successful validation of campaign deliverables and release of Creator payout, the Creator grants VOUCH and the collaborating Brand User a worldwide, perpetual, royalty-free, non-exclusive licence to host, distribute, display, reproduce, repost, promote, and otherwise utilize the approved campaign content for marketing and promotional purposes in accordance with the applicable campaign brief. This licence shall survive termination of the User's account unless otherwise expressly agreed in writing.

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VOUCH provides platform infrastructure, campaign facilitation, analytics, payment administration, and marketplace services only. VOUCH makes no guarantee or warranty regarding campaign performance, audience engagement, sales, commercial success, return on investment (ROI), lead generation, or business outcomes.

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Users shall maintain strict confidentiality regarding all non-public Platform information, campaign budgets, pricing structures, brand briefs, operational workflows, business information, technical information, analytics, and proprietary materials for a period of two (2) years following account termination.

Unless otherwise requested in writing by a User, VOUCH may identify that User as a pilot participant or pilot customer across its website, presentations, investor materials, case studies, promotional materials, and business development communications.

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VOUCH may also record, analyse, aggregate, and publish anonymized campaign analytics and performance metrics for internal analysis, Platform improvement, marketing, research, validation, and promotional purposes.
 

4. TERM, TERMINATION & REFUND POLICY
 

These Terms remain effective while a User maintains an active Platform account or continues to access or use the Platform.

Either VOUCH or the User may terminate Platform access without cause by providing fifteen (15) days' written notice.

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Upon termination, any unallocated campaign deposits belonging to a Brand User shall be refunded within seven (7) business days.

Any active, mutually confirmed creator campaigns shall be completed prior to account closure unless expressly waived in writing by VOUCH.

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Onboarding fees paid under applicable pilot programs remain strictly non-refundable.

VOUCH reserves the right to suspend, restrict, or immediately terminate any User account that violates these Terms, applicable law, Platform policies, or the integrity, security, or operation of the Platform.

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5. INDEMNIFICATION, LIMITATION OF LIABILITY, GOVERNING LAW & GENERAL PROVISIONS

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Users agree to indemnify, defend, and hold harmless VOUCH, its proprietor, officers, representatives, employees, contractors, and affiliates from and against any third-party claims, regulatory actions, fines, penalties, damages, liabilities, legal expenses, copyright infringement claims, intellectual property disputes, music licensing issues, defamatory content, advertising violations, or failures to comply with Advertising Standards Council of India (ASCI) guidelines arising from User-submitted content, campaign briefs, or other User conduct.

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VOUCH acts solely as a facilitator and shall not be responsible for Brand business closures, communication delays, campaign cancellations, marketing strategy changes, or the acts, omissions, statements, representations, or policy violations committed by third-party Users.

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Neither party shall be liable for delays or failures resulting from events beyond reasonable control, including Force Majeure events, social media platform outages, API changes (including Meta Graph API, YouTube API, or similar services), internet failures, server outages, cyber incidents, government actions, or regulatory mandates.

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VOUCH's aggregate liability arising from any claim shall not exceed the total Platform fees or commissions actually received by VOUCH in connection with the specific transaction giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Salem, Tamil Nadu, India.

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If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified only to the minimum extent necessary to render it enforceable, and the remaining provisions shall continue in full force and effect.

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VOUCH reserves the right to amend, modify, or update these Terms at any time. Updated Terms shall become effective upon publication on the Platform. Continued access to or use of the Platform after such publication constitutes acceptance of the revised Terms.